Terms & Conditions

Last Updated: 23rd February 2025

Welcome to 365 Labs (“we”, “our”, “us”). These Terms and Conditions govern your use of our software platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

1. Definitions

• Service: The software provided by us, including all related functionalities and features.

• User: Any individual or business entity using our services.

• Subscription: The paid access to our service based on a selected plan.

• Data: Any information uploaded, stored, or processed within our platform by the user.

2. Use of Services

• Users must be at least 18 years old or have parental consent.

• Users are responsible for maintaining the confidentiality of their login credentials.

• You must not misuse our services for unlawful, fraudulent, or harmful activities.

3. Subscriptions & Payments

• Services are provided on a subscription basis with payment required in advance.

• Failure to make payments may result in suspension or termination of services.

• Prices are subject to change with prior notice.

• Refunds are provided only in accordance with our refund policy.

4. Data Protection & Privacy

• We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

• Users retain ownership of their data, but grant us the necessary rights to process and provide services.

• We implement industry-standard security measures to protect user data.

5. Intellectual Property

• All software, trademarks, and content provided through our service remain our intellectual property.

• Users may not copy, modify, distribute, or reverse-engineer any part of our platform.

6. Service Availability & Support

• We strive to provide a reliable service but do not guarantee uninterrupted availability.

• Scheduled maintenance may occur, and we will provide advance notice where possible.

• Support is available via hello@365labs.ai.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from service use.

• Our total liability for claims shall not exceed the amount paid for the service in the last 12 months.

8. Termination

• Users may cancel their subscription at any time through their account settings.

• We reserve the right to terminate accounts for violations of these terms.

9. Governing Law

• These terms are governed by the laws of England and Wales.

• Any disputes shall be resolved in the courts of England and Wales.

10. Changes to Terms

• We may update these terms periodically. Continued use of the service constitutes acceptance of the revised terms.

For questions, please contact us at hello@365labs.ai.